Rockbuilt FAQ's

How can I pay for my loft?   For your convenience Rockbuilt accepts cash, check or credit card. All appointments must be reserved with your credit card information ($75 will be charged for all cancellations). Full payment of your loft will be due at the time of build via cash or check. If you wish to use your credit card for full payment there will be a $10 charge added to your payment from the credit card company. (Instead of raising the cost of lofts for everyone because of the credit card charge we decided it more fair to charge on an individual basis)
Please call (517) 316-9393 to secure your date and time.

How will my appointment be confirmed? Once we receive your credit card information we will confirm your appointment directly over the phone.

How is my loft constructed? All lofts built by Rockbuilt are built to University specifications. We use 2x6 and 4x4 #2 grade construction lumber for the loft. Ladders and safety rails are constructed of 2x4 #2 grade construction lumber. Except for the free-standing single loft, all lofts are built from wall to wall to provide maximum stability and space beneath the loft. Because every dorm room is different, Rockbuilt custom cuts each loft to fit the dimensions and arrangements of the room. Cuts are made inside the room at the time of the scheduled appointment. There is minimal sawdust to be swept or vacuumed up after the loft is built, and vacuums may be checked out from the University with a student ID (see FAQ - What do I need to do to get my room ready for the loft builders? for more details).

How long will it take to have my loft built? Rockbuilt Lofts strives to arrive on time to the scheduled appointment. However, on any given day, some of our crews run slightly behind schedule while others run slightly ahead. These deviations occur especially later in the day. Therefore we ask that you allow our crews a window of about an hour on either side of your scheduled time. Once the builders arrive the loft will take somewhere between 20 minutes and an hour to build, depending upon the type of loft and preparation of the room (see FAQ - What do I need to do to get my room ready for the loft builders? for more details).

What if I have any questions or concerns about my loft during the year? A major advantage of choosing Rockbuilt Lofts to construct your loft is that we are a local, licensed and insured construction company. We pride ourselves on our service and the satisfaction of our customers. We are available at any time during the year to answer questions, respond to concerns and provide service for the lofts we build. Customer satisfaction is guaranteed.

What should I do If I have a hole in my wall from the loft? All holes must be reported to (517) 316-9393 at least a week prior to move out. We will send a crew out to patch the hole at no expense to you. Our company patches all holes ourselves and is not liable for any sent bills from the university. We are also not liable for any bills if we were not contacted and an appointment scheduled before student move out. There are no exceptions.

What do I need to do to get my room ready for the loft builders?

1. Bunks must be taken apart BEFORE the builders arrive...you can check out a wrench from the front desk with your student ID...remove the headboard and footboard and put them into storage...keep all metal hardware as well as the mattress and spring frame in the room.

2. Check out a vacuum from the front desk. MSU policy is to make all the cuts right in the room, so there will be some sawdust and we do not clean it up.

3. Remove any bookshelf that is sitting on top of your desk and place it in the hall.

4. Clear off your desk.

5. Remove all breakables from the room such as computers and TV's (put in hall or closet) We are not responsible for any breakables left in the room.

6. If you are installing carpet and want it laid before the loft is built, make sure to have it installed BEFORE the builders arrive.

7. Leave a one hour window on either side of your appointment time.